After upgrading to BMC Digital Workplace 20.02, Tomcat starts with errors, and DWP is not accessible

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    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    BMC Digital Workplace Basic


    APPLIES TO:

    DWP 18.05 and above



    PROBLEM:

    After upgrading to DWP 20.02, the localhost log for Tomcat shows the error:

    07-Jul-2020 09:06:41.424 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class [org.springframework.web.context.ContextLoaderListener]
     org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'populationService' defined in class path resource [app-context-service.xml]: Invocation of init method failed; nested exception is com.bmc.bsm.dwp.tenantpopulation.rdbms.dbunit.exception.DataBaseProcessingException: Lock table is locked for more then allowed time

    and the DWP login page will not load


    CAUSE:

    DB table - DWP_Business.TENANT_POPULATION_CL_LOCK set as LOCKED (value of 1) in the DB


    SOLUTION:

    To resolve the issue do the following:

    - Stop Tomcat
    - Update the LOCKED column to a value of 0 in the table - DWP_Business.TENANT_POPULATION_CL_LOCK
    - Save the record
    - Start Tomcat


    Article Number:

    000370443


    Article Type:

    Solutions to a Product Problem



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