This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
BMC Service Request Management
BMC Service Request Management 20.02
When answering a question that should trigger an Action in the SRD, nothing happens. The Action doesn't appear to run or do anything.
Apply the ITSM and SRM 20.02 hot-fixes that are attached.
Follow instructions in the Readme files to apply them