Using Service Request Management 20.02, Actions on 'Answer Question' are not working as expected

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Service Request Management


    COMPONENT:

    BMC Service Request Management 20.02


    APPLIES TO:

    SRM 20.02



    PROBLEM:

    When answering a question that should trigger an Action in the SRD, nothing happens. The Action doesn't appear to run or do anything.


    CAUSE:

    Defect SW00566564


    SOLUTION:

    Apply the ITSM and SRM 20.02 hot-fixes that are attached.

    Follow instructions in the Readme files to apply them


    Article Number:

    000370251


    Article Type:

    Solutions to a Product Problem



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