Control-O: CTO hangs during initialization

Version 3
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Control-O


    COMPONENT:

    Control-O


    APPLIES TO:

    version 9



    PROBLEM:

    CTO hangs during initialization - CTO halts operations              
    IOA global variables are not resolved


    Error Messages
    The following messages may appear :                                  
    API563E IOA SUBSYSTEM xxx INACTIVE. INTERFACE CANNOT BE USED        
    CTMAE7E ERROR CODE RETURNED BY IOAGLB. FUNCTION: SET RC = 16
     


    CAUSE:

    product defect


    SOLUTION:

    Apply PTF PG04898 (BMC APAR BO10288).
    This PTF is part of maintenance 9.0.19.200.

    CTM00002772 addresses this APAR/CCID.
     


    Article Number:

    000354946


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles