BMC Helix Remedyforce: How to Populate Location Field Value in Remedyforce CMDB Form - INCLUDES VIDEO

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    BMC Helix Remedyforce Service Desk


    How to populate Location field value in Remedyforce CMDB form?
    Navigate to Remedyforce CMDB -> Click on any existing record or new record -> Go to Location field


    The Location field populates values if there are records in Physical Location Class of CMDB.
    Steps to create a Location records are below:
    1. Login to Remedyforce as Admin
    2. Click on Remedyforce Admin tab
    3. Select Configure CMDB 2.0
    4. Select  Locations
    5. Click on New 
    6. Verify the Location values are available in CMDB Location field.

    Note: Location records are store in Base Element object. Location records are seen under Physical Location Class in CMDB.
    This is as per the design of Remedyforce.


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