BMC Helix Remedyforce: How to Populate Location Field Value in Remedyforce CMDB Form - INCLUDES VIDEO

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to populate Location field value in Remedyforce CMDB form?
    Navigate to Remedyforce CMDB -> Click on any existing record or new record -> Go to Location field


    ANSWER:

    The Location field populates values if there are records in Physical Location Class of CMDB.
    Steps to create a Location records are below:
    1. Login to Remedyforce as Admin
    2. Click on Remedyforce Admin tab
    3. Select Configure CMDB 2.0
    4. Select  Locations
    5. Click on New 
    6. Verify the Location values are available in CMDB Location field.

    Note: Location records are store in Base Element object. Location records are seen under Physical Location Class in CMDB.
    This is as per the design of Remedyforce.


     


    Article Number:

    000368627


    Article Type:

    FAQ/Procedural



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