TrueSight Capacity Optimization (TSCO) - When running setup.sh receive error in background: SEVERE: THROWABLE EVENT {Description=[Problem getting Java process],Detail=[java.io.IOException: No such source file: /tmp/Utilities/bin/unix/hang.sh]}

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    TrueSight Capacity Optimization 10.X, 11.X



    PROBLEM:

     

    SEVERE: THROWABLE EVENT {Description=[Problem getting Java process],Detail=[java.io.IOException: No such source file: /tmp/Utilities/bin/unix/hang.sh]}

    This message is present when launching setup.sh, although the GUI comes fine

    This directory:  /tmp/Utilities is created everytime the installer is launched, the installer uses its own embedded version of Java and unpacks its contents in this directory,

     


    CAUSE:

    This directory /tmp/Utilities is already present and is owned by root with read only permission, therefore, the installer is unable to modify its contents


    SOLUTION:

     

    Remove the /tmp/Utilities directory and /tmp/bco* files
    rm -rf /tmp/Utilities

    rerun the setup.sh

     


    Article Number:

    000356499


    Article Type:

    Solutions to a Product Problem



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