Digital workplace 20.02 Can we change the date format of the service request comment?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    BMC Digital Workplace Basic


    APPLIES TO:

    Digital workplace 20.xx



    QUESTION:

    Q) Digital workplace 20.02 can we change the date format of the service request comment?

    In DWP 18.05, the comment added to the request shows specific date and time as below
    User-added image

    However, In DWP 20.02, the comment does not show exact date/time, it shows few <> ago
    User-added image


     


    ANSWER:

    Answer : Currently, this is working as designed and cannot be configured. Request to raise an idea.


    Article Number:

    000368672


    Article Type:

    FAQ/Procedural



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