Is it possible in BMC Digital Workplace to have a direct URL to the details of a Service Request

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    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    BMC Digital Workplace Basic


    APPLIES TO:

    DWP 19.x



    PROBLEM:

    In 19.05 DWP, how to open a Service Request (REQ) in DWP with a direct URL given we have corresponding Service Request details. 


    SOLUTION:

    Use below URL format :

    http://dwp-host-name/dwp/rest/share?resourceId=SRGAA5V0FH1GBAPMXKJFPMA2JDDH3C&resourceType=SERVICE_REQUEST&providerSourceName=srm

    where resourceId  in above URL is instanceId of corresponding Service Request in SRM:Request form

     


    Article Number:

    000170437


    Article Type:

    Solutions to a Product Problem



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