"java.lang.NoSuchMethodError" during adapter startup in TrueSight Orchestration 20.02

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Orchestration Application Adapters


    APPLIES TO:

    TrueSight Orchestration Content, all versions TrueSight Orchestration Platform 20.02



    PROBLEM:

    Certain BMC Atrium Orchestrator / TrueSight Orchestration (TSO) adapters enter a fault state as they start. The same adapters work on earlier versions of the TSO Platform. The grid.log contains the following error:
     

      01 Jan 2020 01:01:01,001 [Thread=https-jsse-nio-8443-exec-9] ERROR AdapterManager [PeerName=CDP] [AdapterName=MyCMDBAdapter] Unable to instantiate adapter Adapter_CMDB_Actordir::class ro-adapter-bmc-atrium-cmdb-actor_20.19.02.00::com.realops.adapter.bmc.atrium.cmdb.actor.CMDBActorAdapter: org.slf4j.spi.LocationAwareLogger.log(Lorg/slf4j/Marker;Ljava/lang/String;ILjava/lang/String;Ljava/lang/Throwable;)V  
    java.lang.NoSuchMethodError: org.slf4j.spi.LocationAwareLogger.log(Lorg/slf4j/Marker;Ljava/lang/String;ILjava/lang/String;Ljava/lang/Throwable;)V  
    at org.apache.commons.logging.impl.SLF4JLocationAwareLog.debug(SLF4JLocationAwareLog.java:120)  
    at org.apache.axis.configuration.DefaultConfiguration.configureEngine(DefaultConfiguration.java:99)  
    at org.apache.axis.configuration.FileProvider.configureEngine(FileProvider.java:183)  
    ... 
      
    This applies to the following adapters:  
       
    • BMC Network Automation Actor adapter
    •  
    • BMC Atrium CMDB Actor adapter
    •  
    • Web Services adapter

     


    CAUSE:

    The TSO Platform includes updated libraries that are not compatible with libraries included in the adapters. BMC has filed this as defect DRAUM-25923.


    SOLUTION:

    Contact BMC Customer Support for an updated version of the adapter that includes the correct libraries.


    Article Number:

    000189051


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles