"java.lang.NoSuchMethodError" during adapter startup in TrueSight Orchestration 20.02

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    TrueSight Orchestration Application Adapters


    TrueSight Orchestration Content, all versions TrueSight Orchestration Platform 20.02


    Certain BMC Atrium Orchestrator / TrueSight Orchestration (TSO) adapters enter a fault state as they start. The same adapters work on earlier versions of the TSO Platform. The grid.log contains the following error:

      01 Jan 2020 01:01:01,001 [Thread=https-jsse-nio-8443-exec-9] ERROR AdapterManager [PeerName=CDP] [AdapterName=MyCMDBAdapter] Unable to instantiate adapter Adapter_CMDB_Actordir::class ro-adapter-bmc-atrium-cmdb-actor_20.19.02.00::com.realops.adapter.bmc.atrium.cmdb.actor.CMDBActorAdapter: org.slf4j.spi.LocationAwareLogger.log(Lorg/slf4j/Marker;Ljava/lang/String;ILjava/lang/String;Ljava/lang/Throwable;)V  
    java.lang.NoSuchMethodError: org.slf4j.spi.LocationAwareLogger.log(Lorg/slf4j/Marker;Ljava/lang/String;ILjava/lang/String;Ljava/lang/Throwable;)V  
    at org.apache.commons.logging.impl.SLF4JLocationAwareLog.debug(SLF4JLocationAwareLog.java:120)  
    at org.apache.axis.configuration.DefaultConfiguration.configureEngine(DefaultConfiguration.java:99)  
    at org.apache.axis.configuration.FileProvider.configureEngine(FileProvider.java:183)  
    This applies to the following adapters:  
    • BMC Network Automation Actor adapter
    • BMC Atrium CMDB Actor adapter
    • Web Services adapter



    The TSO Platform includes updated libraries that are not compatible with libraries included in the adapters. BMC has filed this as defect DRAUM-25923.


    Contact BMC Customer Support for an updated version of the adapter that includes the correct libraries.

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