PATROL for Exchange KM: Prerequisites of Installing and configuring Patrol for Exchange KM 6.1

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    PATROL for Microsoft Exchange Servers


    COMPONENT:

    PATROL Knowledge Module for Microsoft Exchange Server


    APPLIES TO:

    PATROL Knowledge Module for Microsoft Exchange Server



    PROBLEM:

    How to install Exchange Km 6.1 above Exchange Km 6.0 configure it?


    SOLUTION:

    Below are the prerequisites needed: 

       
    • Patrol agent & KM V6.1.00 must be install on a server within the Exchange domain, the following windows components must be exist on this patrol agent machine:      
           
      • .NET version 3.5
      •    
      • PowerShell V2.0
      •    
      • EMS- Exchange management shell (only if you are monitoring Exchange server V2007).
      •   
    •  
    • User account:      
           
      • Exchange connection:        
               
        • Domain user account
        •      
        • Local admin user on the patrol agent machine
        •      
        • View only organization management
        •     
      •    
      • OS connection:        
               
        • Domain account in the admin group on the monitored Exchange server machine
        •     
      •   
    •  
    • Supported Exchange server versions:      
           
      • Windows Exchange servers 2010, 2013, 2016 and 2019
      •   
    •  
    • BMC products:      
           
      • PATROL Agent 9.6.00 or later
      •    
      • PATROL Cluster Configuration Wizard (Component of PATROL for Microsoft Windows Servers version 2.3.00 or later)
      •    
      • BMC TrueSight Operations Management 10.0 and later
      •   
    For more details refer: 
    https://docs.bmc.com/docs/display/msexchangeservers61/System+requirements


    Follow the steps below to achieve the requirement:

    a) Remove all the Exchange related policies which are applied to the installed agent
    b) Uninstall Exchange KM 6.0.0 completely
    c) Add the Exchange KM 6.1.00 in the CMA repository
    b) Install Exchange KM 6.1.00 with common installer 9.6
         b.1) While selecting the mode to install, select only remote monitoring and leave the local monitoring.


    For Configuring the Exchange KM, please refer the Doc attached. 

     


    Article Number:

    000114603


    Article Type:

    Solutions to a Product Problem



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