Track-It 11.x: Getting Exception of type 'System.OutOfMemoryException' was thrown. while changing the Status of the work order.

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    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It!


    APPLIES TO:

    Track-It 11.x



    PROBLEM:

    While changing the Status of the Work Order the Technician might encounter the following error:

     


    CAUSE:

    Larger System Notes causes this.


    SOLUTION:

    In order to fix this you will have to update the work order status from the Database side.

    Please note: This is a solution which needs executing a query on the Track-It 11.4 Database. Please make sure we have a working backup taken prior executing this query.

    update dbo.TASKS set WorkOrderStatusId=2 where WO_NUM=Work Order Number;

    update dbo.TASKS set CLSDBY='Technician Name' where WO_NUM=Work Order Number;

    update dbo.TASKS set CLSDDATE='Closed Date' where WO_NUM=Work Order Number;


    The above queries should help you resolve your issue and the work order would be closed.


    Article Number:

    000193704


    Article Type:

    Solutions to a Product Problem



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