How to generate BMC Real End User Experience Monitoring (EUEM) - Cloud Probe Diagnostics File?

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    PRODUCT:

    BMC Real End User Experience Monitoring - Software Edition


    COMPONENT:

    Cloud Probe


    APPLIES TO:

    BMC Real End User Experience Monitoring - Software Edition Real User Cloud Probe



    QUESTION:

    How to collect diagnostics or log files to send to BMC Support for troubleshooting Real User Cloud Probe issues?


    ANSWER:

     

    In versions 10.7.x and 11.0.x of the BMC Real End User Experience Monitoring Software Edition, there is a script to collect the necessary files for troubleshooting Cloud Probe issues.
    Linux:

        1. Open a SSH connection to the system where Real User Cloud Probe is installed.

        2. Access the Cloud Probe directory
           # cd <installation directory>/cloudprobe/

        3. Check that the diagnostic gathering script "cloud_collector_diag_linux.sh" exist in this directory, else move it from its default location to the current directory
           # ls -la cloud_collector_diag_linux.sh
           else
           # mv linuxOS/default0.0/cloud_collector_diag_linux.sh ./

        4. Run the diagnostic gathering script.
           # ./cloud_collector_diag_linux.sh

        5. A new file is created in the current directory. Send this file to BMC Support for analysis The filename is cp_diag_<date>.tar.gz.

    Windows:
        1. Open a remote desktop connection to the system where Real User Cloud Probe is installed.

        2. Navigate to the Cloud Probe directory
           <installation directory>\cloudprobe\

        3. Run the diagnostic gathering script.
           cloud_collector_diag_windows.bat

        4. A new file is created in the current directory. Send this file to BMC Support for analysis The filename is cp_diag_<date>.zip

     

     


    Article Number:

    000153231


    Article Type:

    FAQ/Procedural



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