Asset Management: Maintenance schedule does not create change request or delays creation

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    Remedy Asset Management Application


    Remedy Asset Management Application


    Remedy Asset Management Application all versions


    Change requests gets created at random times or sometimes does not get created after the Maintenance Scheduled date passes.


    1) Delay in execution of escalation "AST:AVI:SendNotification” OR 2) Previous maintainance schedule status is not set to completed manually by the user.


    Assign escalation "AST:AVI:SendNotification" to a pool and should create Change Requests at correct time.

    And also check below Maitainance schedule flow in Asset:

      Create a schedule of Type "Maintenance Schedule" and relate a CI to the same and it creates a record in the AST:Schedule View. Same can be verified by directly searching in the AST:Schedule View form through mid-tier.
      The escalation "AST:AVI:SendNotification" related to this form runs every day 5 AM in the morning and if the following criteria is met then it sets the value of zTmpNotifyNow = "Yes"
      Run If Qualification: $TIMESTAMP$ >= ('Next Scheduled Maintenance' - ('Notification Lead Days' * (24 * (60 * 60)))) 
    Escalation screen shot:  
      User-added image 
      When this record gets modified, all the Filters with Modify Execute option, related to this form, triggers. Filter "INT:ASTCHG:ANE:Schedule_View_CreateChangeRequest" triggers and does a push field action to the form "CHG:Template" and modify the record which match the condition 
      'InstanceId' = $TemplateInstanceID$  
      This Modify action then trigges the filter "CHG:CTP:CreateInfraChange_500_PCRQ" which ultimately creates the Change Request. 

    After completion of scheduled activities for a maintenance schedule or audit schedule, one must change the status of the schedule to Completed manually. Any user can change the status of a schedule.


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