How to find Detailed Product Information in the BMC Customer Support Portal

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Customer Support Web


    COMPONENT:

    Customer Support Web



    DETAILS:

    Find Detailed Product Info

    BMC has over sixty new product support pages under https://www.bmc.com/support/support-central.html => Downloads & Products => Product Support (Direct link: https://docs.bmc.com/docs/productsupport) that bring together product information, knowledge articles, Community posts, downloads and much more. These pages bring the most relevant product information for any given BMC product into a single location. Pages are product and version specific.

    BMC's most popular products have a page available, through a simple predictive search field and A-Z listing, sorted by product line:

    User-added image
    User-added image

    Figure below highlights some of the features that the Product Support pages offer.

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    User-added image

    1. An easier way to sign-up for product alerts / proactive notification emails
    2. Version specific information
    3. Product life-cycle information
    4. Direct access to product specific documentation
    5. All the ‘How-to’ videos for this product in one place
    6. Answered questions
    7. The most recent knowledge articles for the product
    8. Immediate click-through to the exact downloads and patches for the product and version
    9. A richly-featured Communities section

    Find Detailed Product Info
    Page 12-13 User Guide: https://www.bmc.com/content/dam/bmc/support/462510_BMC_Support_Central_User_Guide.pdf


    Article Number:

    000250319


    Article Type:

    Product/Service Description



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