How to find Detailed Product Information in the BMC Customer Support Portal

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Customer Support Web


    Customer Support Web


    Find Detailed Product Info

    BMC has over sixty new product support pages under => Downloads & Products => Product Support (Direct link: that bring together product information, knowledge articles, Community posts, downloads and much more. These pages bring the most relevant product information for any given BMC product into a single location. Pages are product and version specific.

    BMC's most popular products have a page available, through a simple predictive search field and A-Z listing, sorted by product line:

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    Figure below highlights some of the features that the Product Support pages offer.

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    User-added image

    1. An easier way to sign-up for product alerts / proactive notification emails
    2. Version specific information
    3. Product life-cycle information
    4. Direct access to product specific documentation
    5. All the ‘How-to’ videos for this product in one place
    6. Answered questions
    7. The most recent knowledge articles for the product
    8. Immediate click-through to the exact downloads and patches for the product and version
    9. A richly-featured Communities section

    Find Detailed Product Info
    Page 12-13 User Guide:

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    Article Type:

    Product/Service Description

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles