BSA/TSSA: RSCD Agent cannot be installed on Windows Storage Server 2012 R2 with error "ERROR: The platform on which you are trying to install or upgrade the product is not supported.."

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    PRODUCT:

    BladeLogic Server Automation Suite


    COMPONENT:

    TrueSight Server Automation


    APPLIES TO:

    TSSA 8.9.02+



    PROBLEM:

    RSCD agent failed to install on Windows Storage Server 2012 R2 with the following error message.

    The issue is with the latest RSCD agent (8.9.03) and previously 8.9 SP1 agent was working fine on it.

    ERROR: The platform on which you are trying to install or upgrade the product is not supported. See the product documentation for more information about the platform support matrix.

    User-added image


    CAUSE:

    The platform check in 8.9.02 is too strict and did not handle all versions of Windows.


    SOLUTION:

    1. Windows Storage Server 2012 R2 is supported but not incorporated into the default version checks.
        Windows Data Center 2012 R2 is supported but not incorporated into the default version checks.

    2. If you have such platforms where you have been already using RSCD agent (of 8.9.01 or prior version) and need to upgrade to the latest version, you can try with the following install command option to skip platform check:

    'SKIP_PLATFORM_CHECKS=true'

    Example of silent installation would be something like:
    msiexec /I RSCD89-SP3-WIN64.msi /qn SKIP_VS2015_CHECKS=true SKIP_PLATFORM_CHECKS=true ALLUSERS=1 REBOOT=ReallySuppress /L*v C:\temp\agent-install.log


     


    Article Number:

    000364208


    Article Type:

    Solutions to a Product Problem



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