BMC Helix Digital Workplace 20.08 Release Calendar

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    On this page you can find relevant details and the calendar for upgrades and maintenance being performed for BMC Helix Digital Workplace customers. Please note this calendar is only for subscribers who are on BMC Helix containerized deployments.  Subscribers would have received an email from BMC assigning a specific time slot listed in the table below for the respective region.  Please refer to that email for your specific time slot.

     

    *Note: Helix Digital Workpace Advanced (or DWPA) consists of Digital Workplace Catalog component and Digital Workplace Basic component.  The upgrade of Digital Workplace Catalog will cause user disruption of up to 1.5 hours.  The upgrade of Digital Workplace Basic is zero downtime.

     

    For information about what's new in a release or patch, follow the BMC Helix Communities space or review the BMC Helix Subscriber Release Notes page.

     

    Maintenance Release Calendar by Data Center:

     

     

    North America: AWS Canada, AWS Oregon and FedRAMP

    Environment:

    Pre-Production (Dev and QA)

    Production

    Dates and Times:

    ANV1: October 24, 04.30 PM to 06.00 PM UTC

    ANV2: October 25, 04.30 PM to 06.00 PM UTC

    ANV3: October 24, 04.30 PM to 06.00 PM UTC

    CA1: October 3, 04.00 AM to 05.30 PM UTC

    CA2: October 3, 05.30 AM to 07.30 AM UTC

    OR1: October 18, 07.00 AM to 08.30 AM UTC

    ANV1: November 7, 04.30 PM to 06.00 PM UTC

    ANV2: November 8, 04.30 PM to 06.00 PM UTC

    ANV3: November 7, 04.30 PM to 06.00 PM UTC

    CA1: October 17, 04.00 AM to 05.30 PM UTC

    CA2: October 17, 05.30 AM to 07.30 AM UTC

    OR1: October 31, 07.00 AM to 08.30 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

     

    EMEA: AWS Germany

    Environment:

    Pre-Production (Dev and QA)

    Production

    Dates and Times:

    GER1: October 24, 04.30 PM to 06.00 PM UTC

    GER1: November 7, 04.30 PM to 06.00 PM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

     

    United Kingdom: London

    Environment:

    Pre-Production (Dev and QA)

    Production

    Dates and Times:

    UK1: October 18, 07.00 AM to 08.30 AM UTC

    UK2: October 18, 06.00 AM to 07.30 AM UTC

    UK1: October 31, 07.00 AM to 08.30 AM UTC

    UK2: October 31, 06.00 AM to 07.30 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

     

    Africa: AWS South Africa

    Environment:

    Pre-Production (Dev and QA)

    Production

    Dates and Times:

    ZA1: October 3, 11.00 AM to 12.30 AM UTC


    ZA1: October 17, 11.00 AM to 12.30 AM UTC

     

    Duration / Impact:

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

     

    APAC: Sydney

    Environment:

    Pre-Production (Dev and QA)

    Production

    Dates and Times:

    SYD1: October 3, 06.30 AM to 08.00 AM UTC

    SYD2: October 3, 06.30 AM to 08.00 AM UTC

    SYD1: October 17, 06.30 AM to 08.00 AM UTC

    SYD2: October 17, 06.30 AM to 08.00 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

     

    APAC: AWS Singapore

    Environment:
    Pre-Production (Dev and QA)Production
    Dates and Times:

    SG1: October 3, 05.30 AM to 07.00 AM UTC

    SG1: October 17, 05.30 AM to 07.00 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime

    Total Duration: 1.5 Hours

    DWP Catalog*: Downtime of up to 1.5 Hours

    DWP Basic*: No downtime