BMC Helix Platform Release Calendar for 20.02 Patch1

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    Check this calendar for the upgrade and maintenance schedule by the region for BMC Helix Platform, which includes BMC Helix Innovation Suite, BMC Helix Custom Applications, BMC Helix Integration Service, BMC Helix Business Workflows, BMC Helix Multi-Cloud Service Management, and BMC Helix Chatbot. For information about what's new in a release or patch, follow the BMC Helix Communities space or review the BMC Helix Subscriber Release Notes page.  Subscribers would have received an email from BMC assigning a specific timeslot listed in the table below for the respective region.  Please refer to that email for your specific time slot.

     

    IMPORTANT NOTE: This Patch release will be applied only to BMC Helix Innovation Suite, BMC Helix Custom Applications, and BMC Helix Chatbot.

     

    The BMC Helix Digital Workplace Advanced 20.02 Patch1 release calendar is located here

     

    Maintenance Release Calendar by Data Center:

     

     

    North America: Chicago Updates

    Environment:
    CHI Pre-Production (Tailoring and QA)CHI Production
    Dates and Times:

    CHI1: May 23, 03.30 AM to 06.00 AM UTC

    CHI2: May 24, 03.30 AM to 06.00 AM UTC

    CHI3: May 23, 03.30 AM to 06.00 AM UTC

    CHI4: May 24, 03.30 AM to 06.00 AM UTC

    CHI5: May 22, 03.30 AM to 06.00 AM UTC

    ANV2: May 24, 11.30 AM to 02.00 PM UTC

    ANV3: May 23, 11.30 AM to 02.00 PM UTC

    CHI1: June 06, 03.30 AM to 06.00 AM UTC

    CHI2: June 07, 03.30 AM to 06.00 AM UTC

    CHI3: June 06, 03.30 AM to 06.00 AM UTC

    CHI4: June 07, 03.30 AM to 06.00 AM UTC

    CHI5: June 06, 03.30 AM to 06.00 AM UTC

    ANV2: June 07, 11.30 AM to 02.00 PM UTC

    ANV3: June 06, 11.30 AM to 02.00 PM UTC

    Duration / Impact:

    Total Duration: 2.30 Hours

    *No Customer Down Time

    Total Duration: 2.30 Hours

    *No Customer Down Time

     

    North America: Amazon Oregon Updates

    Environment:
    OR Pre-Production (Tailoring and QA)OR Production
    Dates and Times:

    OR1: May 23, 03.30 AM to 06.00 AM UTC

    OR1: June 06, 03.30 AM to 06.00 AM UTC

    Duration / Impact:

    Total Duration: 2.30 Hours

    *No Customer Down Time

    Total Duration: 2.30 Hours

    *No Customer Down Time

     

    EMEA/UK: Amsterdam Updates

    Environment:
    AMS Pre-Production (Tailoring and QA)AMS Production
    Dates and Times:

    AMS1: May 23, 06.30 AM to 09.00 AM UTC

    AMS2: May 23, 06.30 AM to 09.00 AM UTC

    AMS3: May 24, 06.30 AM to 09.00 AM UTC

    AMS4: May 24, 06.30 AM to 09.00 AM UTC

    AMS5 : May 24, 11.30 AM to 02.00 PM UTC

    AMS6 : May 23, 03.30 AM to 06.00 AM UTC

    AMS7: May 23, 11.30 AM to 02.00 PM UTC

    AMS8: May 24, 11.30 AM to 02.00 PM UTC

    AMS9: May 23, 03.30 AM to 06.00 AM UTC

    AMS10: May 23, 06.30 AM to 09.00 AM UTC

    AMS11: May 24, 03.30 AM to 06.00 AM UTC

    AMS12: May 23, 11.30 AM to 02.00 PM UTC

    AMS1: June 06, 06.30 AM to 09.00 AM UTC

    AMS2: June 06, 06.30 AM to 09.00 AM UTC

    AMS3: June 07, 06.30 AM to 09.00 AM UTC

    AMS4: June 07, 06.30 AM to 09.00 AM UTC

    AMS5: June 07, 11.30 AM to 02.00 PM UTC

    AMS6: June 06, 03.30 AM to 06.00 AM UTC

    AMS7: June 06, 11.30 AM to 02.00 PM UTC

    AMS8: June 07, 11.30 AM to 02.00 PM UTC

    AMS9: June 06, 03.30 AM to 06.00 AM UTC

    AMS10: June 06, 06.30 AM to 09.00 AM UTC

    AMS11: June 07, 03.30 AM to 06.00 AM UTC

    AMS12: June 06, 11.30 AM to 02.00 PM UTC

    Duration / Impact:

    Total Duration: 2.30 Hours

    *No Customer Down Time

    Total Duration: 2.30 Hours

    *No Customer Down Time

     

    EMEA/UK: London Updates

    Environment:
    UK Pre-Production (Tailoring and QA)UK Production
    Dates and Times:

    UK1: May 23, 03.30 AM to 06.00 AM UTC

    UK1: June 06, 03.30 AM to 06.00 AM UTC

    Duration / Impact:

    Total Duration: 2.30 Hours

    *No Customer Down Time

    Total Duration: 2.30 Hours

    *No Customer Down Time

     

    APAC: Sydney Updates

    Environment:
    SYD Pre-Production (Tailoring and QA)SYD Production
    Dates and Times:

    SYD1: May 24, 03.30 AM to 06.00 AM UTC

    SYD1: June 07, 03.30 AM to 06.00 AM UTC

    Duration / Impact:

    Total Duration: 2.30 Hours

    *No Customer Down Time

    Total Duration: 2.30 Hours

    *No Customer Down Time

     

    APAC: Singapore Updates

    Environment:
    SING Pre-Production (Tailoring and QA)SING Production
    Dates and Times:

    SG1: May 24, 03.30 AM to 06.00 AM UTC

    SG1: June 07, 03.30 AM to 06.00 AM UTC

    Duration / Impact:

    Total Duration: 2.30 Hours

    *No Customer Down Time

    Total Duration: 2.30 Hours

    *No Customer Down Time

     

     

    *Admin Operation during upgrade will be restricted.