BMC Helix Platform Release Calendar for 20.08

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    Check this calendar for the upgrade and maintenance schedule by the region for BMC Helix Platform, which includes BMC Helix Innovation Suite, BMC Helix Custom Applications, BMC Helix Integration Service, BMC Helix Business Workflows, BMC Helix Multi-Cloud Service Management, and BMC Helix Chatbot. For information about what's new in a release or patch, follow the BMC Helix Communities space or review the BMC Helix Subscriber Release Notes page.  Subscribers would have received an email from BMC assigning a specific timeslot listed in the table below for the respective region.  Please refer to that email for your specific time slot.

     

    *Admin Operations for Innovation Suite during the upgrade window will be disabled.

     

    The BMC Helix Digital Workplace Advanced 20.08 release calendar is located here

     

    Maintenance Release Calendar by Data Center:

     

     

    North America: AWS Canada, AWS Oregon and FedRAMP

    Environment:
    Pre-Production (Tailoring and QA)Production
    Dates and Times:

    ANV2: January 9, 11.30 AM to 4.00 PM UTC

    ANV3: January 10, 11.30 AM to 4.00 PM UTC

    CA1: October 3, 05.30 AM to 10.00 AM UTC

    OR1: December 05, 05.30 AM to 10.00 AM UTC

    ANV2: January 23, 11.30 AM to 4.00 PM UTC

    ANV3: January 24, 11.30 AM to 4.00 PM UTC

    CA1: October 18, 05.30 AM to 10.00 AM UTC

    OR1: January 09, 05.30 AM to 10.00 AM UTC

    Duration / Impact:

    Total Duration: 4.5 Hours

    *No Customer Down Time

    Total Duration: 4.5 Hours

    *No Customer Down Time

     

     

    EMEA: AWS Germany

    Environment:
    Pre-Production (Tailoring and QA)Production
    Dates and Times:

    GER1: December 05, 04.00 AM to 08.30 AM UTC

    GER1: January 09, 04.00 AM to 08.30 AM UTC

    Duration / Impact:

    Total Duration: 4.5 Hours

    *No Customer Down Time

    Total Duration: 4.5 Hours

    *No Customer Down Time

     

    United Kingdom: London

    Environment:
    Pre-Production (Tailoring and QA)Production
    Dates and Times:

    UK1: December 05, 05.30 AM to 10.00 AM UTC

    UK1: January 09, 05.30 AM to 10.00 AM UTC

    Duration / Impact:

    Total Duration: 4.5 Hours

    *No Customer Down Time

    Total Duration: 4.5 Hours

    *No Customer Down Time

     

    Africa: AWS South Africa

    Environment:
    Pre-Production (Tailoring and QA)Production
    Dates and Times:

    ZA1: October 3, 11.30 AM to 04.00 PM UTC

    ZA1: October 17, 11.30 AM to 04.00 PM UTC

    Duration / Impact:

    Total Duration: 4.5 Hours

    *No Customer Down Time

    Total Duration: 4.5 Hours

    *No Customer Down Time

     

    APAC: Sydney

    Environment:
    Pre-Production (Tailoring and QA)Production
    Dates and Times:

    SYD1: October 17, 06.30 AM to 12.00 PM UTC

    SYD1: October 31, 06.30 AM to 12.00 PM UTC

    Duration / Impact:

    Total Duration: 4.5 Hours

    *No Customer Down Time

    Total Duration: 4.5 Hours

    *No Customer Down Time

     

    APAC: AWS Singapore

    Environment:
    Pre-Production (Tailoring and QA)Production
    Dates and Times:

    SG1: October 17, 06.30 AM to 12.00 PM UTC

    SG1: October 31, 06.30 AM to 12.00 PM UTC

    Duration / Impact:

    Total Duration: 4.5 Hours

    *No Customer Down Time

    Total Duration: 4.5 Hours

    *No Customer Down Time