Agentless Discovery is not Populating Primary Client in BMC Helix Remedyforce

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    PROBLEM:

    Agentless Discovery is not Populating Primary Client in BMC Helix Remedyforce

     


    CAUSE:

    Old discovery Import Logs are present


    SOLUTION:

    Delete the Discovery Import Logs records from Discovery Import Log Object and then follow the process in documentation to populate Primary Client.

    To delete the Discovery Import Logs

       
    1. Create Discovery Import Logs Tab and the Open the Tab
    2.  
    3. Delete all the records for this Object.
    Please follow steps in documentation from below to populate Primary client. 

    https://docs.bmc.com/docs/BMCHelixRemedyforce/202001/en/enabling-and-configuring-agentless-discovery-901706370.html#Enablingandconfiguringagentlessdiscovery-primary_client_mappingsMappingthePrimaryClientfield

     


    Article Number:

    000356257


    Article Type:

    Solutions to a Product Problem



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