Track-It! Email Monitor Service stops working or crashes if large number of emails are kept in the Inbox Folder

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2020 R1


    APPLIES TO:

    All Versions of Track-It!



    PROBLEM:

    Track-It! Email Monitor Service stops working or crashes if large number of emails are kept in the Inbox Folder.
    If there are thousands on old emails sitting in the Inbox folder which Track-It! reads, then over the period of time the Track-It! Mail monitor service stops processing emails or crashes sometimes.
     


    CAUSE:

    This is a known issue which has not yet been rectified in the current version of the product.


    SOLUTION:

    Workaround :

    Follow the instructions given in the article :Track-It! 2019 Email Monitor - various incoming email performance issues when email is left in the Inbox after processing

    If you are experiencing this issue, please open a new support case and refer to Track-It! Defect number

    DRZOZ-21725: Track-It! Mail Monitor stops working or crashes if large number of emails are kept in the Inbox Folder.
    Your case will be associated with the defect, and you will be able to view the defect status in your case in the Defects/RFEs/CARs section.

     


    Article Number:

    000189421


    Article Type:

    Solutions to a Product Problem



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