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Track-It! 2020 R1
All Web Track-It!
A Track-It! report does not displayed value data from field objects added
Replicating the issue
Track-It! report copied maintains the previous data of the original report, and because of it custom fields are not updated as already described above Also those fields are not even present in Track-It! Data Source Field List
NOTE Target Response, Actual Response, Target Resolution, Actual Resolution were customized previously in Track-It! Ticket form as below descirbed.In order to obtain the data values in report we need to
- Create the report from scratch (as we observed, now the customized fields are present and can be selected to populate the report)
- Save the report
- Preview the report
- Data value can be observed now