Client Management: How to deploy or reinstall agents that are in the WAN (No VPN)

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Client Management


    COMPONENT:

    Client Management


    APPLIES TO:

    Any version of BMC Client Management (BCM)



    QUESTION:

    My devices are already in the WAN and have no VPN connection, how can I deploy them?

    A BCM agent on a device that is on the WAN, and that is supposed to connect to my LAN through a DMZ relay, isn't connecting anymore. I don't have an access to this device at all, how do I reinstall it to work around the issue?


    ANSWER:

    Only rollout pulls can be used in this situation, because the device being in the WAN with no VPN connection is not reachable by a rollout server.
    A pull should be generated as described in the following Knowledge Article (KA): Client Management: How to create and deploy Agent Rollouts to clients by using the pull mode - INCLUDES VIDEO.

    The pull exe file should then be made available in a share on the internet, or sent to the end-users by another mean. The end-user could then install it without the requirement of having administrator rights as the admin credentials are stored into the rollout binary:

    User-added image


    Note:
    If the device is in a domain, it might also be possible to deploy the agent through a GPO as described in the following KA: Client Management: How to deploy an agent through a GPO, but this is most likely not doable.


    Article Number:

    000189102


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles