Atrium Core Web Services 20.02 installation error: “Native dlls were found in Tomcat installation"

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    Atrium Core 20.02 and above



    PROBLEM:

    BMC no longer ships Tomcat with the Atrium Web Services installation from version 20.02 onwards.
    On entering the Tomcat and JAVA path during the installer inputs, the installer gives the error,
    "Native dlls were found in Tomcat installation"


    CAUSE:

    native.dll file present in the Tomcat installation directory


    SOLUTION:

    - Stop the Tomcat service and remove the native.dll file from the Tomcat installation directory.
    - Start the Tomcat service and re-run the Atrium Web Services installation.
     


    Article Number:

    000188979


    Article Type:

    Solutions to a Product Problem



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