BMC Atrium CMDB - Normalization Jobs not loading on New CMDB UI. Throwing Error : Cannot read property 'type' of undefined

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium Core - CMDB


    APPLIES TO:

    Atrium CMDB 9.1.04 & later



    PROBLEM:

    Open Configuration Manager Dashboard & click on Manage Normalization.

    Shows below error message :
    User-added image

    After this error, Normalization Jobs are not loading on console.


    CAUSE:

    Corrupt entry on NE:JobSchedule form.


    SOLUTION:

    - Normalization Console loads all jobs from NE:JobSchedule form.

    - Make sure that Scheduled or ScheduleString field is not blank for any job : 

       User-added image

    - If It's blank, delete that entry & recreate the Job from Normalization console.


    Article Number:

    000188973


    Article Type:

    Solutions to a Product Problem



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