ITSM - Scheduled Dates are getting changed while creating  CI Unavailability from Incident.

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Remedy AR System Server


    APPLIES TO:

    BMC Helix ITSM and Remedy 1902



    PROBLEM:

     

    Scenario1:

    Adding CI Unavailability dates (ARERR 10000 - The Scheduled Start Date must be before the End Date)


    Issue Summary: Adding CI Unavailability dates (ARERR 10000 - The Scheduled Start Date must be before the End Date)




    Scenario2:
    When Scheduled Start Date is set in CI Unavailability as DD.MM.YYYY 0:00:00 (or 0:00:01 or 0:01:00) and Scheduled End Date to same date (4 h later), an error is received. "The Start Date and Time must be before the End Date and Time (ARRERR 10000)"

    Estimated Duration time is calculated correctly though.

    When the Start Date is set to DD.MM.YYYY 1:00:00 or later, no error is given.

    Steps to reproduce the issue:
    1. Relate a CI to CRQ
    2. Create a CI unavailability record from Quick Actions in Relationship tab
    3. Select Start Date as "<Date> 12:00:00>
    4. End Date as "<Date> 4:00:00>

    Error: "The Start Date and Time must be before the End Date and Time (ARRERR 10000)" when trying to save the CI unavailability record

    Screenshot:
    User-added image

     


    SOLUTION:

     

    User has user ARDATE parameters in armonitor.cfg file to change the date format to mm/dd/yyyy.

       Solution Scenario1:

    SW00475746 

    Additional Information: 

    AR Server Version is 8.0 

    Related Products:  
       
    1. BMC Helix ITSM
      
    Solution to Scenario2:

    This issue was resolved by adding below values to armonitor.cfg and restart of AR services  
      Environment-variable: ARDATE=dd.MM.yyyy H:mm:ss
      
      Environment-variable: ARDATEONLY=dd.MM.yyyy
    Environment-variable: ARTIMEONLY=H:mm:ss  
        
      

    Default values from windows Control Panel --> region are actually not used at all, because server has been setup for this Date/time format:   dd.mm.yyyy H:mm:ss 

     


    Article Number:

    000057596


    Article Type:

    Solutions to a Product Problem



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