How to change the server name (or load balancer) or port from the Smart IT URL notification

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    PRODUCT:

    Remedy with Smart IT



    QUESTION:

    How to change the server name (or load balancer) or port from the Smart IT URL notification?

    Example:

    Current link - http://<SmartItServer>:8080/.....
    Expected link - https://<LoadBalancer>:8443/.....


    ANSWER:


    The Notification URL is set by the  filter NTE:NTS:Email_SystemNT_with_EmailTemplateGetURLPath by doing a lookup in the  AR System Configuration Setting form with qualification Name =  smartit.url







    So, if you want to add say a load balancer name in the Smart IT notification instead of a regular server name, you must add the load balancer name in the CCS for the parameter smartit.url


    NOTE: In the filter qualification it used hard coded values for the  EmailTemplate Name for example ('EmailTemplateName' = "ITSM_Generic_Template")
    If you are using a custom template name then the URL might not set correctly as per the configuration. The Run-if qualification of the filter needs to be modified in order to include the custom EmailTemplateName


     

        

     


    Article Number:

    000287705


    Article Type:

    FAQ/Procedural



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