This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Remedy with Smart IT
How to change the server name (or load balancer) or port from the Smart IT URL notification?
Current link - http://<SmartItServer>:8080/.....
Expected link - https://<LoadBalancer>:8443/.....
The Notification URL is set by the filter NTE:NTS:Email_SystemNT_with_EmailTemplateGetURLPath by doing a lookup in the AR System Configuration Setting form with qualification Name = smartit.url
So, if you want to add say a load balancer name in the Smart IT notification instead of a regular server name, you must add the load balancer name in the CCS for the parameter smartit.url
NOTE: In the filter qualification it used hard coded values for the EmailTemplate Name for example ('EmailTemplateName' = "ITSM_Generic_Template")
If you are using a custom template name then the URL might not set correctly as per the configuration. The Run-if qualification of the filter needs to be modified in order to include the custom EmailTemplateName