Entry does not exist in database ARERR 302 on Problem form

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy IT Service Management Suite


    APPLIES TO:

    Upgraded environments



    PROBLEM:

    Error when selecting Problem Coordinator menu, no results are returned. Entry-does-not-exist-in-database-ARERR-302 on the PBM:Problem Investigation form.


    CAUSE:

    During upgrade menus not updated on the PBM:Problem Investigation form.


    SOLUTION:

    In developers studio check the menus on the PBM:Problem Investigation form. The menu PBM:PBI:PbmCoord-Grp_Company and  CTM:SGE:PbmCoordinator-PBM-Q was missing. Add the menu to the Problem Coordinator field. Test and verify the error is resolved and the field populates.


    Article Number:

    000185516


    Article Type:

    Solutions to a Product Problem



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