In DWP 19.02, Knowledge articles with Anchor links not working in IE

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    BMC Digital Workplace Basic


    APPLIES TO:

    DWP 19.x



    PROBLEM:

    STEPS:

    1. Use IE11 browser and login to DWP
    2. Open a KA containing anchors/links in DWP Universal Client
    3. Click to the any anchor link at the top(text1, text2, text3)
    ===> The links are not working.

    EXPECTED RESULTS:

    Links should work in IE 11

    Links do work in other browsers like Firefox and Chrome


    CAUSE:

    DRIIT-39709 - html links to anchors in Knowledge Articles not working in IE browser


    SOLUTION:

    The above mentioned Defect is addressed in DWP version 19.08.01 and above (i.e. 19.11 and 20.02).

    Please apply the latest hot-fix for DWP 19.08 or upgrade DWP to a later version (if running 19.02 or 19.05).


    Article Number:

    000188645


    Article Type:

    Solutions to a Product Problem



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