We apologize/support login error after logging into bmc.com/support

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Customer Support Web


    If this is a fresh registration, try clearing cache and logging in again.

    • Clear cache or try another browser
    • Go to bmc.com/support 
    • Login top right
    • Make sure you are prompted to enter your email and password; otherwise, clear cache or start another type of browser if available.
    • Go to the Manage Support ID tab
    Still receiving "we apologize" or "support login" error, please contact customer_care@bmc.com for further help.  Thank you! 




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    Solutions to a Product Problem

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