Within BMC Service Request Management, how is the Keywords field within the SRD form used?

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    PRODUCT:

    BMC Service Request Management


    COMPONENT:

    BMC Service Request Management


    APPLIES TO:

    SRM



    QUESTION:

    Within BMC Service Request Management, how is the Keywords field within the SRD form used?


    ANSWER:

    The 'Keywords' field along with the following items

    $SRD_Title$
    $SRD_Description$
    $Category1$
    $Category2$
    $Category3$

    are used to populate the 'Search Cache' (303055600) field on the SRD, and that field is used in any searching done within Request Entry.

    The Filter that updates the 'Search Cache' field is:

    SRD:SRD:SearchCache_Build

    and it runs on Submit,Modify,Merge of an SRD


    Article Number:

    000188296


    Article Type:

    FAQ/Procedural



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