BMC Helix Remedyforce Monthly Newsletter – March 2020 Edition

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    While we are all staying close to home, we are happy to provide you with some reading material to keep you up to date on your BMC Helix Remedyforce solution.  You’ll find topics such as; product news on the upcoming Winter 20 release, Salesforce updates, Webinars and meet Paul Gonzalez in our team corner.  We hope everyone is able to spend some quality time with your loved ones during this time. Our Remedyforce team would like to leave you with this Irish Blessing.

    May you always have… Walls for the rain, Tea beside the fire, Laughter to cheer you, Those you love near you, And all your heart might desire.

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    Members Spotlight

    BMC Helix Remedyforce Team Corner

    Follow our members on Communities!

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    Meet Paul Gonzalez a member of Remedyforce Support TeamHe was born in Culiacan, Sinaloa and currently resides in Zapopan, Jalisco Mexico.  He has five years of experience in IT, three of them with BMC Helix Remedyforce.  He holds the Salesforce Certified Platform App Builder Certification and the BMC Remedyforce Professional Certification.  He takes great pride in helping customers achieve their business needs.

     

    In his spare time he enjoys going to the gym, swimming and dancing to Latin rhythms (Cumbia, Salsa and Bachata).  He also loves seafood, traveling and meeting new people.

     

    Things you need to know

    Product News

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    BMC Helix Remedyforce Winter 20 is Generally Available!

     

    We are pleased to announce that BMC Helix Remedyforce Winter 20 is generally available. This feature-rich release will enable you to expand the adoption of CMDB and cognitive service management, monitor KPIs and benchmark with your peers, and strengthen the service catalog.  Read more of Nikhil Deshpande's blog here: BMC Helix Remedyforce Winter 20 is Generally Available!

     

    *Please insure that your BMC Helix Remedyforce instance is updated to the latest version to be automatically upgraded to the new Winter 20 Release at the end of March.  Reach out to your Business Relationship Manager for details.

    Marc Harris, Hugo Gracia, Richard Would, Jennifer Schertz, Shin Tominaga, Juliette Murray, Mike Leveiller, Tina Vega, Colleen Dunbar, Ryan Montesano, Michelle Wettengel, Cheryl Woolsey

     

    Blogs

     

    Salesforce is planning to start a phased deployment of Guest User Security updates on all public sites (sites accessed by guest/unauthenticated users). At this time, the changes will be auto-enabled, however, you will have the ability to "opt-out” by disabling the new settings. In the Summer '20 release, these changes will be mandatory and there will no longer be an opt-out option. Read about the impact on BMC Helix Remedyforce here: Salesforce Security Alert!  Changes to Guest User Security

     

    Based on feedback we are revamping the page!  Now you can find: Most Linked Docs, Latest Videos, Webinars and the Latest Features Videos all in one place: BMC Helix Remedyforce Hot Issues

     

    Read Virginia Leandro's March Salesforce tech update to learn about prepairing for the Google Chrome cookie attribute change, feature retirements, instance refreshes and much more. Read Here: Salesforce March 2020 Tech Update

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    Please join Ramiro Torres from Remedyforce Support for a live webinar on April 24, 2020 at 11:00 am EDT.  RSVP Here and add it to your calendar:  BMC Helix Remedyforce Webinar Series: Salesforce Advanced Reports and DashboardsTopic:  BMC Helix Remedyforce Webinar Series: Salesforce Advanced Reports and Dashboards

     

      • Using Formula Fields on Reports
      • SLA Reports
      • Joined Reports
      • Snapshot Reports

     

    Please join Ramiro Torres from Remedyforce Support for a live webinar on May 22, 2020 at 11:00 am EDT.  RSVP Here and add it to your calendar:  BMC Helix Remedyforce Webinar Series: Configure Remedyforce LDAP Pentaho Package

    Topic:  BMC Helix Remedyforce Webinar Series: Configure Remedyforce LDAP Pentaho Package

      • Install Pentaho 7 on Windows Server
      • Import users from Active Directory to Remedyforce

     

    Other Resources

    Remedyforce Support Videos

    Support Video Index

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    Remedyforce Support has put together a Youtube Remedyforce Channel that we encourage all of our customers to view and follow. It currently has 60 videos (and growing) that cover such topics as Pentaho, to How to troubleshoot Remedyforce etc.. Please see the list of topics here: BMC Helix Remedyforce YouTube Support Video Index

     

    BMC Helix Remedyforce Hot Issues

    Based on feedback we are revamping the page!  Now you can find: Most Linked Docs, Latest Videos, Webinars and the Latest Features Videos all in one place: BMC Helix Remedyforce Hot Issues

     

    Knowledge Articles

    The Remedyforce Top 25 Knowledge Articles.  Each month we will update list to provide the most used documents for the past month. Top Viewed BMC Helix Remedyforce Knowledge Articles

     

    Podcast

    This document was created to easily find the BMC Helix Remedyforce Episodes of the Podcast Run & Reinvent.  Enjoy our customer's success stories! Listen here: Remedyforce - Run & Reinvent Podcast Episodes

     

    Customer First Steps

    This document details a customer's first steps from creating a trial org to provisioning licenses through your first weeks with the product.  It outlines important resources for Administrators such as access to Support, Education & Communities and so much more!  Read more here: Welcome to BMC Helix Remedyforce - New Customer First Steps

    We Are Listening

    Customer Solution Contribution

    BMC Communities needs your feedback!


    With each survey feedback, we are taking actions to improve your experience on BMC Communities. We have our latest survey out, and now it's your chance to tell us how we are doing, and what we could do to help you succeed more.
    Take the Survey now!

     

    To know more about this survey, please visit http://bit.ly/March20SurveyBlog

     

    Preparing April 2020 Newsletter!

    This is your newsletter, let us know what BMC Helix Remedyforce topics you would like included, comment below