BMC Helix Remedyforce: Unable to Login to Self Service Error: Login is required to access this URL

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    PRODUCT:

    BMC Helix Remedyforce Service Desk


    COMPONENT:

    Remedyforce



    PROBLEM:

    Unable to Login to Self Service Error: Login is required to access this URL


    CAUSE:

    View All access permission missing on "SelfService Images" and "SelfService Themes" object


    SOLUTION:

    Steps to resolve unable to log into Self Service error:
    1. Login to Remedyforce as Admin
    2. Navigate to Setup -> Sites 
    3. Click on Site Label -> Self Service -> click on button "Public Access Settings"
    4. Select object settings and search for objects "SelfService Images" and "SelfService Themes"
    5. Give Read and "View All" access 
    6. Click Save
    7.Verify users are able to login in Self Service without error.

    If above given solution does not resolves the issue , please follow the below given link . 

    https://communities.bmc.com/community/bmcdn/bmc_remedyforce/blog/2020/08/02/salesforce-security-alert-changes-to-guest-user-security

    For additional details see:
    https://docs.bmc.com/docs/display/remforce202001/Configuring+the+Self+Service+site+for+clients

     


    Article Number:

    000366966


    Article Type:

    Solutions to a Product Problem



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