PATROL for Application Management (AM KM) 10.7.00.02 is not discovering any business transactions under the application instances in TrueSight Presentation Server (TSPS) 11.3.01 Hotfix 1 or later

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    PRODUCT:

    PATROL for Application Management


    COMPONENT:

    AM KM


    APPLIES TO:

    PATROL for Application Management (AM KM) version 10.7.00.02 TrueSight Presentation Server (TSPS) version 11.3.01 Hotfix 1 or later



    PROBLEM:

     

    After installing the PATROL for Application Management (AM KM) version 10.7.00.02 in the following environment:

    - TSPS 11.3.01 Hotfix 1 and later
    - TrueSight App Visibility Portal/Collector 11.3.01 Hotfix 1 and later

    The business transactions are not being discovered under the App Visibility Agent for Java and/or App Visibility Agent for .NET applications in the AM KM within the TSPS console (Monitoring -> Devices screen).

     


    CAUSE:

    The Application Diagnostic (AD) API were changed in TrueSight Operations Management (TSOM) version 11.03.01 Hotfix 1 and later environment, and this broke the AM KM functionality.


    SOLUTION:

     

    To resolve this issue, install the AM KM 10.7.00.03 hotfix.  Below are the steps to download and install this hotfix:

    Step 1) Download the AM KM 10.7.00.03 hotfix (file called APM_10.7.00.03.zip) from the following link:

    ftp://ftp.bmc.com/pub/tss/10.7/AM_KM/

    Step 2) Extract the contents from the .zip file, and review the readme file for installation instructions.

    Note: The prerequisite for the AM KM 10.7.00.03 hotfix is to have the AM KM 10.7.00.01 or AM KM 10.7.00.02 already installed.


     

     


    Article Number:

    000353107


    Article Type:

    Solutions to a Product Problem



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