Truesight Capacity Optimization - Encountering error - "[ERROR-9040] Provided directory does not present : "C:\Program Files\BMC Software\Patrol3", Please update property file." while installing TSCO windows Agent 11.5 Silently

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    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization 11.5.01


    APPLIES TO:

    Truesight Capacity Optimization(TSCO) 11.5.01



    PROBLEM:

     

    During the TSCO 11.5 Windows agent silent installation, the following error is encountered:

      

    The system cannot find the path specified.
    "[ERROR-9040] Provided directory does not present : "C:\Program Files\BMC Software\Patrol3", Please update property file."

      

     

      

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    SOLUTION:

     

    This issue is being tracked by enhancement request:
     

      

    DRCOZ-22147: Encountering error - "[ERROR-9040] Provided directory does not present : "C:\Program Files\BMC Software\Patrol3", Please update property file." while installing windows Agent 11.5 Silently" has been logged for the issue to fix the error in future releases. 

      


    As a workaround, manually create the directory "C:\Program Files\BMC Software\Patrol3" prior to running the installer.

      

    4. Create the following directory structure and grant the appropriate permission to the directory. By default, the Agent is installed in this directory.

      
       
    • (Windows): C:\Program Files\BMC Software\Patrol3
      

     

      

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    Article Number:

    000183661


    Article Type:

    Solutions to a Product Problem



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