Truesight Server Automation (TSSA) :Getting "Failed to deserialize reply" in TSSA Console when trying to open NSH Script

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    TrueSight Server Automation Suite


    TSSA 8.9.03 and above


    When trying to open Truesight Server Automation (TSSA) Depot objects we might receive the below error message on screen and BLWorkbench.log:

    2019-11-12 07:42:03,191 [main] INFO - time taken to fetch children of :Depot:0.28 seconds 2019-11-12 07:42:05,734 [main] INFO - time taken to fetch children of :BMC Maintenance:0.452 seconds 2019-11-12 07:42:07,341 [main] INFO - time taken to fetch children of :Admin Workspace:0.265 seconds 2019-11-12 07:42:10,477 [main] INFO - Failed to deserialize reply. Failed to deserialize reply. at at




    This may be caused by a version mismatch between the TSSA Console and the TSSA Application Server


    Ensure that the TSSA console has been upgraded to exactly match the TSSA Application Server version/build and retest.

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