Digital workplace catalog 19.11 fresh install fails

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    PRODUCT:

    MyIT Digital Workplace


    COMPONENT:

    MyIT Service Broker


    APPLIES TO:

    Digital workplace Catalog 19.11



    QUESTION:

    Use Case : Digital workplace Catalog 19.11 fresh install fails with below error

    ++++++++++   
       --------------------- Returning from /tmp/install_files/platform/db_scripts/setup-is-database.sh  
       [ 2020-02-19_18:46:06 ] [ INFO ] : --------------------- Returning from /tmp/install_files/platform/db_scripts/set_dwpc_db.sh  
       [ 2020-02-19_18:46:06 ] [ INFO ] : Starting Health Check monitor.  
       [ 2020-02-19_18:46:06 ] [ INFO ] : Starting Innovation Suite  
       [ 2020-02-19_18:46:06 ] [ INFO ] : Sleeping to stop server  
       [ 2020-02-19_18:46:11 ] [ INFO ] : >>>>>>>>>>>>>>>>>>>>>>>>>> Waiting for server to start  
       [ 2020-02-19_18:46:11 ] [ INFO ] : Retry count: 1 0sec Server start in progress. Health check ready status code: 503  
       [ 2020-02-19_18:46:22 ] [ INFO ] : Platform UP ? 503
    +++++++++++

    In Startup.log
    ++++++
        
        INFO - Starting fragment:file:/opt/bmc/digitalworkplace/lib/start/startlevel1/xalan-2.7.2.jar   
        INFO - Could not resolve module: xalan [26]   
        INFO -   Unresolved requirement: Import-Package: javax.naming; version="0.0.0"
    ++++++++
       
       
        
       


    ANSWER:

    -It was found that, OpenJDK 13 was installed which is currently not supported.
    -Installed OpenJDK 11, re-run the installer which resolved this issue.


    Article Number:

    000185505


    Article Type:

    FAQ/Procedural



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