BMC Helix Remedyforce Does Staff Profile Users Can Use Weekly Data Export Feature?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    BMC Helix Remedyforce Does Staff Profile Users Can Use Weekly Data Export Feature?


    ANSWER:

    The Out of the Box ServiceDesk Staff Profile is tied up to a Salesforce Platform while "Weekly Data Export" Permission Requires "View All Data" System Permission this is only available with Salesforce License.
    Therefore only Salesforce License Profiles will be able run Weekly Data Export

    Additional info can be found at:
    https://help.salesforce.com/articleView?id=000324082&type=1&mode=1


    Article Number:

    000184624


    Article Type:

    FAQ/Procedural



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