Client Management: How to properly clean the custom inventory in case of corruption

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    BMC Client Management


    Client Management


    Any version of BCM


    The custom inventory is not updating on some devices. When I look in ../data/custominventory of the devices there is a custominventorywork.xml .


    It could have been corrupted by an operational rule.


    The fact that this file is there means that the module was not able to finish and send the custom inventory to its parent.

    To work around this:
    - Import the attached operational rule export
    - Execute it on a device that has the issue
    - Check all files but CustomInventory.xml has disappeared from the folder ../data/custominventory on the target
    - Run an operational rule that updates the custom inventory and check it is updated properly now

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    Solutions to a Product Problem

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