How to change your User ID to access the BMC Customer Support Portal

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Customer Support Web


    Customer Support Web


    User ID change

    While it is possible to change the contact details at => My Support tab => My Support Profile => My Login Profile it is not possible to change the User ID (email address).

    Please contact to change your Email Address (User ID).

    Note: If you have changed companies, you will need to register again with your new email address.

    Contact BMC
    While we do our best to design our Support Central resources so you can easily track down the answers to your questions, you can always reach out to our Customer Care team directly, for one-on-one support.

    You have several options for reaching customer support:

    • From the Support Central dashboard, click the ‘Contact Support’ menu link and then select your region from the drop down menu to access contact information for your region.

    • You can also simply email at any time with your website support query.


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