AMIGO program - program designed to assist customers with the planning of product upgrades to a newer version

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    PRODUCT:

    Customer Support Web


    COMPONENT:

    Customer Support Web



    DETAILS:

    AMIGO program
     
    The BMC Assisted MIGration Offering is a program designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. This program is offered to BMC customers currently subscribed to BMC Customer Support.
     
    BMC will provide collateral containing upgrade best practices compiled by experts in BMC Support and R&D.  You can leverage this information to create your upgrade plan. Upgrade experts in BMC Customer Support will review your plan and offer advice to help ensure your success.
     
    The AMIGO program is available for the products listed at https://www.bmc.com/support/resources/amigo_program_overview.html

    NOTE: The AMIGO Program provides help planning your upgrade. It does not provide expedited resolution for technical cases encountered during the upgrade process, nor is it a substitute for a Professional Services engagement.
     
    If you desire assistance with the execution of your upgrade plan, please contact your BMC Account Manager for help engaging BMC Professional Services.

    Contact BMC
    While we do our best to design our Support Central resources so you can easily track down the answers to your questions, you can always reach out to our Customer Care team directly, for one-on-one support.

    You have several options for reaching customer support:

    • From the Support Central dashboard, click the ‘Contact Support’ menu link and then select your region from the drop down menu to access contact information for your region.

    • You can also simply email customer_care@bmc.com at any time with your website support query.

     


    Article Number:

    000250314


    Article Type:

    Product/Service Description



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