How to check product status - Supported Products

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Customer Support Web


    COMPONENT:

    Customer Support Web



    DETAILS:

    Check product status - Supported Products A-Z

    https://www.bmc.com/support/support-central.html => Resources => Supported Products A-Z
    Direct link: https://webapps.bmc.com/support/faces/az/supportlisting.jsp

    If you’re having trouble locating resources to support an older BMC product, it’s often useful to double-check the product’s current status. The ‘Resources’ menu has two very simple links to help you do that.
    The first, is the ‘Supported Products A-Z’ list under ‘Resources’:

    User-added image

    On this screen, you can review all the products that BMC currently offers. Search for a particular product in the search bar above, or just scroll down the list alphabetically. You can also choose to organize the list either by current product names or by their former names, in case the product name has changed.

    Click on a current product name to view a list of versions, and which of them are still actively supported. You can also click on a version number to view technical documentation for that product version.
    The second resource to check is the ‘Withdrawn Product List,’ also under ‘Resources’:

    User-added image

    This page lists all of the products BMC no longer supports. The far right column for each product links to detailed information about the withdrawal, as well as migration instructions, when available.

    Check product status - Supported Products A-Z
    Page 16-17 User Guide: https://www.bmc.com/content/dam/bmc/support/462510_BMC_Support_Central_User_Guide.pdf


    Article Number:

    000166392


    Article Type:

    Product/Service Description



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