Favorite Products and Alert Subscriptions - how to subscribe to product alerts

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Customer Support Web


    COMPONENT:

    Customer Support Web



    DETAILS:

    Favorite Products and Alert Subscriptions

    You can subscribe to product alerts as follows:

    https://www.bmc.com/support/support-central.html => My Support tab => My Support Profile => My Login Profile => Communication tab 

    User-added image

    Or through https://www.bmc.com/support/support-central.html => My Support tab => Favorite Products and Alert Subscriptions

    Direct link: https://webapps.bmc.com/prdalertsubr/index.html

    Use the search box to find products that you want to subscribe.

    You can also look in the ‘My Supported Products’ section to find products that you are eligible to download and might want to add a subscription for. Click the ‘Subscribed’ buttons to add a subscription.

    User-added image

    If you believe that a product is missing from the ‘My Supported Products’ section you should review the Support IDs added to your account. To unsubscribe, slide the sliders in the ’My Supported Products’ section to the off position. If you need help click the chat icon to chat with our Customer Care team.

    Product Alert Types:

    Flash

      

    Flash notices inform you of a common or widespread Severity 1 issue found with any BMC Software product that could cause data loss, affect data integrity, introduce a security risk, or introduce a problem that is considered production-critical, high impact or PERvasive . Multiple flashes can be issued for a single product version.

      

    A flash can contain the following information:

      
       
    • The nature of the problem, including     
           
      • Symptoms
      •    
      • Causes
      •    
      • Effects on system, performance, or data integrity
      •    
      • Prevention, if possible
      •   
    •  
    • A proposed user response or workaround (if any)
    •  
    • A description of a fix (if any) and how to access and apply it
      

    Technical Bulletin

      

    Technical bulletins describe the availability of fixes, announce updates, or describe any significant product issues that are either not already covered in the documentation or that arise after a product's release. Multiple technical bulletins can be issued for a single product version.

      

    Technical bulletins can include the following information:

      
       
    • Details about a product problem     
           
      • Symptoms
      •    
      • Causes
      •    
      • Effects on system, performance, or data integrity
      •    
      • Prevention
      •   
    •  
    • A proposed user response or workaround (if any)
    •  
    • A description of a fix (if any) and how to access and apply it
      

    Release Notes

      

    Release notes announce a new product or product version, including maintenance releases. Only one release note is associated with a particular product version

      

    Release notes can contain the following information:

      
       
    • A new product announcement
    •  
    • Enhancements (what's new and what's changed) with a new product version
    •  
    • Installation instruction updates
    •  
    • Last-minute product information
    •  
    • Documentation updates
    •  
    • Fixed and open maintenance items
    •  
    • Known problems and workarounds
    •  
    • Product trials
      

    Third-Party Support Bulletin

      

    A third-party support bulletin provides information about the inability of a BMC Software product to meet toleration and exploitation support expectations within a specified time period after the general availability of a third-party product, as described in the Support Policy statements. Only one third-party support bulletin is associated with a particular BMC Software product version

      

    Third-party support bulletins can contain the following information

      
       
    • The name, version, release, and maintenance level of the third-party product
    •  
    • The type of support that is delayed (90-day toleration, 180-day exploitation, or both). For 180-day exploitation delays, it describe which features are unsupported
    •  
    • The cause for the delay in support
    •  
    • The expected schedule for product support
      

    Education Update

      

    Education Updates are developed and distributed to inform subscribers that there is an update, or a new course available to BMC Software customers and Partners. This will include online seminars and computer-based training. We are constantly developing new courses and best practices seminars. By subscribing, you can stay tuned in and keep up with the technology.

      

    Product Change Notification

      

    The Quarterly Product Change Notification provides effective dates, end of support dates and migration plans for product renames, product replacements, and product withdrawals

      
    Contact BMC
    While we do our best to design our Support Central resources so you can easily track down the answers to your questions, you can always reach out to our Customer Care team directly, for one-on-one support.
    You have several options for reaching customer support:

    • From the Support Central dashboard, click the ‘Contact Support’ menu link and then select your region from the drop down menu to access contact information for your region.

    • You can also simply email customer_care@bmc.com at any time with your website support query.


      

     


    Article Number:

    000166401


    Article Type:

    Product/Service Description



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