Log into Support Central - how to access your BMC Customer Support Portal account

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Customer Support Web


    Customer Support Web


    Log into Support Central

    When you land on the Support Central homepage you’ll want to log in immediately. Logging in will give you access to our personalized self-help tools and our extensive collection of customer-only resources.
    You’ll need to have on hand the email address and password you used when you registered your Support Central account.

    To log into Support Central:

    1. Go to http://www.bmc.com/support. You’ll see a light grey menu bar with two links on the right. Click Login.

    2. On the next screen, enter your login credentials (your ‘Username’ is your full email address) and click Sign In. NOTE: If this is your first time logging in, the next screen will prompt you to choose a security image. Select one of the image thumbnails, and then click Create My Account.

    3. Once you’ve logged in, you’ll be returned to the Support Central homepage.

    4. You now have full access to the Support Central resources. NOTE: For an overview of the Support Central homepage, refer to the Overview of the Support Central dashboard section, Page 4 of our User Guide (https://www.bmc.com/content/dam/bmc/support/462510_BMC_Support_Central_User_Guide.pdf). For help with specific Support Central features, please consult the other sections of the guide.

    Log into Support Central
    Page 5 User Guide https://www.bmc.com/content/dam/bmc/support/462510_BMC_Support_Central_User_Guide.pdf


    Article Number:


    Article Type:

    Product/Service Description

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles