How to search for product compatibility (SPAC) in the BMC Customer Support Portal

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Customer Support Web


    COMPONENT:

    Customer Support Web



    DETAILS:

    Look up product compatibility

    https://www.bmc.com/support/support-central.html => Resources => Product Compatibility (SPAC)
    Direct link: https://customerapps.bmc.com/spac/o/welcome.html

    Many times, software Cases stem from compatibility problems between different elements of our IT environments. To help pinpoint such problems, BMC Support offers the Solution Product Availability and Compatibility (SPAC) utility.

    Click the ‘Product Compatibility (SPAC)’ link under ‘Resources’ to open the SPAC interface as seen in Figure below:

    User-added image

    Once you are in the Product Availability & Compatibility site, you can search for the information you require as seen in Figure below:

    User-added image


    1 - Search by Parameters or by Product - At the top of the SPAC interface, you can choose which method you want to use to search the database:

    • Search by Parameters - Click this button to search using a string of criteria, each separated by a comma. For example, you can search for ‘ITSM, IE 6 32bit.’ This would return a list of BMC IT Service Management products that are compatible with the 32-bit version of Internet Explorer 6.

    • BMC Product and Version - Click this button to search by a specific BMC product and version. Using this method, you can view a full list of products and platforms with which your selected product and version is compatible.

    2 - Enter Search Variables - When searching by parameter, you’ll notice that the search bar will automatically pop up a list of search criteria as you type. Selecting your criteria from these selections will ensure that your results are more accurate and make the process of search much faster.

    3 - Locate your Product on the List - The list below the search bar (which will become lists, when searching by Product and Version) will display any products that meet your search criteria. Click on any product to see a list of its core components as well as a list of compatible platforms and products.

    4 - Click Help for SPAC User Guide - If you need additional help using the SPAC utility, click the “?” button in the upper-right corner. This will take you to a full set of documentation for using the SPAC utility.

    Look up product compatibility 
    Page 18-19 User Guide: https://www.bmc.com/content/dam/bmc/support/462510_BMC_Support_Central_User_Guide.pdf


    Article Number:

    000250303


    Article Type:

    Product/Service Description



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