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BMC Discovery 11.3
Customer is not able to login to the Discovery UI. The error message is "Login failed. Please try again".
How to reset the password or reactivate a locked or disabled account from the command line?
The following state in the output of tw_listusers means that the "system" account is locked:
user state: USER_STATE_BLOCKED
To unlock the account, run:
tw_upduser --active <userName>
If the state in the output of tw_listusers is like the following, then the password is probably incorrect:
user state: USER_STATE_ACTIVE
For more information, see https://docs.bmc.com/docs/display/DISCO113/tw_passwd