Why does a system running Synthetic Transaction Execution Agent (TEA) agent(s) is consuming RAM and memory causing the system is locking up.

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    PRODUCT:

    TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer


    COMPONENT:

    BMC Synthetic Transaction Execution Adapter


    APPLIES TO:

    Synthetic TEA Agent - All Versions Borland Silk Performer - All Versions



    PROBLEM:

     

    Synthetic TEA Agent(s) or scripts are failing in random manners.  For instance:

    - BMCTEAgent.exe/PerfRun.exe/PerfBrowser.exe consumes a lot of memory

    - The Borland Silk Performer script fails due to the username or password not being entered, but when the Synthetic TrueLog is reviewed, it appears that everything was entered correctly

     


    SOLUTION:

     

    The Synthetic TEA Agent needs to run on a system with enough resources to run the TEA Agent.  If there are any other products on the system, such as a BMC PATROL Agent, Virus scanner, etc, then the system must also have enough resources to run those products as well.  

    NOTE - If there is a Patrol Agent on the same system, then understand that the system not only needs enough resources to run the Patrol Agent, but it must also have enough resources to run the Knowledge Modules (KMs) that will also be deployed to that agent.

     


    Article Number:

    000147913


    Article Type:

    Solutions to a Product Problem



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