This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
TrueSight App Visibility Manager Server
App Visibility Portal
App Visibility Portal version 11.3.xx App Visibility Collector version 11.3.xx App Visibility Proxy version 11.3.xx
The installation program was not properly extracted, and the installation was not started with the root user
Perform the following steps to resolve this issue:
Step 1) Delete files that were extracted from the App Visibility Manager 11.3.xx tar.gz file
Step 2) Log into the Linux server with the root user
Step 3) Extract the App Visibility Manager 11.3.xx tar.gz file again
Step 4) Start the App Visibility Manager 11.3.xx installation with the root user, and see if it resolves the issue
If the above steps still do not work then try to install the App Visibility Manager 11.3.xx using the silent installation method.