App Visibility - Received a blank installation screen when installing App Visibility Manager 11.3.xx on a Linux server

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight App Visibility Manager Server


    COMPONENT:

    App Visibility Portal


    APPLIES TO:

    App Visibility Portal version 11.3.xx App Visibility Collector version 11.3.xx App Visibility Proxy version 11.3.xx



    PROBLEM:

     

    Received a blank installation screen when installing App Visibility Manager 11.3.xx on a Linux server.  See screen shot below for an example:

    User-added image

     

     


    CAUSE:

    The installation program was not properly extracted, and the installation was not started with the root user


    SOLUTION:

     

    Perform the following steps to resolve this issue:

    Step 1) Delete files that were extracted from the App Visibility Manager 11.3.xx tar.gz file

    Step 2) Log into the Linux server with the root user

    Step 3) Extract the App Visibility Manager 11.3.xx tar.gz file again

    Step 4) Start the App Visibility Manager 11.3.xx installation with the root user, and see if it resolves the issue

    If the above steps still do not work then try to install the App Visibility Manager 11.3.xx using the silent installation method.

     


    Article Number:

    000167686


    Article Type:

    Solutions to a Product Problem



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