TS-Synthetic - Why would a Transaction Execution Agent (TEA Agent) crash?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer


    COMPONENT:

    BMC Synthetic Transaction Execution Adapter


    APPLIES TO:

    TEA Agent - All Versions



    QUESTION:

    The Transaction Execution Agent (TEA Agent) crashed and gives no indication in the TEA Agent logs as to why.


    ANSWER:

    The system requirements for a Transaction Execution Agent (TEA Agent) are what is needed to only run a TEA Agent.  The system must also have enough resources to run the operating system and any other applications that may also be running on that system.  For instance, if the system is running the following:

    Windows Operating System
    Anti-virus
    2 TEA Agents

    Windows Operating System may require 4 GB of RAM
    Anti-Virus may require 2 GB or RAM
    2 TEA Agents will require 8 GB of RAM (4 GB each)

    This sample system will require a minimum of 14 GB of RAM to run successfully.

    One possible way to see if the system is running low on resources is to look in the Event Viewer and locate the time that the TEA Agent crashed.  If there are other applications around this same time that indicate they are also low on resources, then this will be a good indicator that the system needs more resources.


    Article Number:

    000160540


    Article Type:

    FAQ/Procedural



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