This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
BMC Discovery 11.3
A scan of an unsupported network device returns NoAccess instead of Skipped/Unsupported
A test of the SNMP credential is successful.
- Discovery reports that it can get the sysdescr, but it is UNKNOWN
Root cause: The scan takes too much time trying other credentials (such as SSH) and hits the reasoning timeout before trying the SNMP credentials.
Workaround: Temporarily disable all the SSH credentials which are used before the SNMP one, scan the device with SNMP, and then create an SNMP recognition rule for the device.