Remedy - Server - Error: "ERROR 366 - Escalation does not exist on server" when updating a custom escalation using Driver command ARSetEscalation: 'ses'

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server v.9.x and higher.



    PROBLEM:

    Using Driver's command: ses ( ARSetEscalation ) to modify an Escalation pool on a custom escalation the following error is displayed:
    ....................
    Message type:
    ERROR
    Message number : 366
    Message : Escalation does not exist on server
    Appended: <escalation_name>(overlayGroup 0)
    ....................


    CAUSE:

    The Overlay Group is not specified so ARSetEscalation defaults to Overlaygroup 0


    SOLUTION:

    When using Driver before using ses first use ARSetSessionConfiguration to set the AR_SESS_CONTROL_PROP_DESIGN_OVERLAYGROUP to 1 as stated in the documentation:
    ...................
    If no group is specified, the function operates on the origin object. To specify whether to use an object's real or resolved name in an operation and whether to perform the operation only on objects in a specified overlay group, use the AR_SESS_CONTROL_PROP_DESIGN_OVERLAYGROUP variable of the ARSetSessionConfiguration function (see
    ARSetSessionConfiguration).

    ...................

    Check a Driver output example below:
    ...................
    Command: ssc
    SET SESSION CONFIGURATION
    Session variable Id (0): 12
    Datatype Null/Key/Int/Real/Char/Diary/Enum/Time/Bitmask/Byte/Decimal/
             attach/currency/date/timeofday/join/trim/control/Table/Column/
             ulong/coords/view/display (0-14, 30-34, 40-43) (2): 4
    Char Value (): 1

       ARSetSessionConfiguration  results
    ReturnCode:  OK
    Status List : 0 items

    Command: ses
    SET ESCALATION
    Escalation name: TSI:SITT:SetStatusLabel
    Change escalation name? (F):
    Change escalation time ? (F):
    Workflow type (1):
    Change schema or schemaList? (F):
    Change enable flag? (F):
    Change query? (F):
    Change action(s)? (F):
    Change else(s)? (F):
    Change help text? (F):
    Change owner? (F):
    Add to change diary? (F):
    Change object properties? (F): T
    Number of Properties (0): 1
    Prop Tag (0): 60024
    Datatype Null/Key/Int/Real/Char/Diary/Enum/Time/Bitmask/Byte/Decimal/attach/
             currency/date/timeofday/join/trim/control/Table/Column/ulong/
             coords/view/display (0-14, 30-34, 40-43) (0): 2
    Integer Value (0): 13
    Object Modification Log Label ():

       ARSetEscalation  results
    ReturnCode:  OK
    Status List : 0 items
    ...................

     


    Article Number:

    000180383


    Article Type:

    Solutions to a Product Problem



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