TSNA / BNA :  'Exception: java.lang.OutOfMemoryError Thrown from the UncaughtionHandler in thread' shown during the installation

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    PRODUCT:

    TrueSight Network Automation


    COMPONENT:

    TrueSight Network Automation


    APPLIES TO:

    8.9.x



    PROBLEM:

    Exception-java-lang-OutOfMemoryError shown during the installation

    Exception: java.lang.OutOfMemoryError Thrown from the UncaughtionHandler in thread "Thread-487"
    Exception: java.lang.OutOfMemoryError Thrown from the UncaughtionHandler in thread "AWT-windows"


    The installer execute the commnad :
    cacls "C:\BCA-Networks-Data" /E /T /G bcan_user:F

    If the <TSNA-Data>\tmp contains a lot of information, the command could not complete properly showing the error.


    CAUSE:

    the calcs command take more time to be executed


    SOLUTION:

    Remove the content of  <TSNA-Data>\tmp and retry the installation. 


    Article Number:

    000175675


    Article Type:

    Solutions to a Product Problem



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