DWP Catalog - Flexera Connector is not loading images from Flexera Appbroker Services

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Digital Workplace Advanced


    APPLIES TO:

    DWP Catalog



    QUESTION:

     
        
    1. Why can't we see Flexera icons in our DWP C Services?
    2.   
    3. Getting below error in the logs while loading images from Flexera.
    4.  
       
       01-21 14:24:16.475 DEBUG com.bmc.myservice.connect.commons.rest.RestRequestExecutor GET https://appbrokerdev.edmonton.ca/esd/backgrounds/packages/Able2Extract_logo.png
    01-21 14:24:16.478 ERROR com.bmc.myservice.connectors.client.rx.RxConnectorClientImpl handled error in com.bmc.dsm.catalog:getContent call on native connection Flexera / Flexera
    Caused by: java.lang.ClassNotFoundException: org.ietf.jgss.GSSException cannot be found by com.bmc.myservice.connect.flexera_19.2.0.SNAPSHOT
    Caused by: java.lang.reflect.InvocationTargetException: null
     

          3. FLEXERA DWP C Services don't look good, strange formatting being pulled from Flexera Appbroker.


    ANSWER:

    Please make sure that  Kerberos authentication is  turned off in Flexera. The Flexera connector doesn’t support Kerberos.
    Only NTLM authentication is supported based on the documentation:


    Check this other useful Knowledge Article:

    000174926 - DWP Catalog - Flexera Connector Configuration


    Note: Before deploying BMC Digital Workplace Catalog with the Flexera connector, turn off Negotiate authentication (only leave NTLM authentication) in IIS on the Flexera server.

    https://docs.bmc.com/docs/digitalworkplaceadvanced/1805/service-connector-capabilities-803134173.html



    RCA


    https://github.com/apache/httpcomponents-client/blob/master/httpclient5/src/main/java/org/apache/hc/client5/http/impl/auth/SPNegoSchemeFactory.java


     


    Article Number:

    000182968


    Article Type:

    FAQ/Procedural



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